How Hospitality Consulting Works
Our hospitality consultancy goal is to seamlessly integrate a culture of hospitality into your operations, impacting everything from your guest interactions to your team’s performance. We aim to instill an understanding of hospitality that supports your company’s objectives and promotes a cohesive working environment. Here is how we do that:
Define Your Hospitality
In the first step of our hospitality consultancy, we’ll identify and define what makes your brand’s hospitality unique. We examine your company’s values and how they align with contemporary expectations of service. Through discussions and educational materials such as articles, books, and TED talks, we broaden your understanding of hospitality to ensure that your brand’s service style is both authentic and forward-thinking.
Philosophy Building
Moving forward, your hospitality consultant will assist in developing a comprehensive philosophy document that encapsulates your approach to hospitality. This crucial document will detail the importance of gratitude in service, outline service mechanics, and emphasize the value of teamwork and the right pacing of service. It will also concentrate on deepening product knowledge and enhancing the skills needed to listen and respond to guest needs. This philosophy will act as a foundational guide, informing the behaviors and decisions that shape the guest experience.
Hospitality Training
In the final stage of our hospitality consulting services, we focus on embedding hospitality into your company’s culture. It’s imperative that your team not only understands hospitality but also practices it amongst themselves, setting a precedent for guest interactions. We guide you in hiring and training individuals who naturally embody hospitality and support them in creating exceptional moments for customers. Thinking creatively, from bistro ambience to happy hours, to exceed guest expectations will become second nature. The result is a distinctive experience that surprises and delights.
Service Training Tools
Service Training Tool
This tool utilizes tried-and-true templates encompassing vital components such as Sequence of Service, service details by position, and product knowledge documentation for food and beverage. These templates serve as foundational blueprints, ensuring a comprehensive and systematic approach to training. However, we deeply understand the unique dynamics of each restaurant, and thus, customization remains at the forefront of our strategy to ensure optimal alignment with your establishment’s ethos and needs.
