We help your provide great service

Service Training Program

A memorable dining experience is more than just sumptuous meals set against a captivating ambiance. The very essence of a thriving restaurant lies in its service—often eclipsing even the culinary draw. Excellent service is not just a gesture; it’s a statement, one that dictate guests’ satisfaction and the potential for their return. Furthermore, a well-trained team experiences increased morale and finds purpose in their roles, leading to greater employee retention and a harmonious workplace.

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Comprehensive Solutions for Success

How a Service Training Plan Works

Rooted in genuine hospitality, our mission is to elevate your establishment’s service culture with our expert staff training. We aim for each customer interaction to combine warmth and professionalism so every dining moment transcends their meal, resonating as a cherished memory.

Step One

Comprehensive Evaluation

In the dynamic world of the restaurant industry, a ‘one-size-fits-all’ approach seldom succeeds. That’s why we prioritize working alongside you, understanding the unique nuances of your establishment, and then sculpting a service training plan tailored to fit like a glove. Starting with the Sequence of Service, we’ll navigate the intricacies of service details specific to each position, ensuring every team member is equipped to execute their role flawlessly. 

Deep-rooted product knowledge differentiates a good experience from a great one. During staff training, our focus on Product Knowledge documentation for your food and beverage programs ensures your staff isn’t just serving, but storytelling. From designing an invigorating opening service training schedule to curating a continual staff training program, we’ll be there every step of the way. We also understand the importance of first impressions, even in more relaxed environments like gastropubs and bistros. Our comprehensive onboarding process guarantees that every new team member is seamlessly integrated into your establishment’s ethos. To ensure continuous improvement, from opening to happy hours, our comprehensive testing program serves as a checkpoint for excellence.

Step Two

Actionable Strategy

An insightful service training tool is a roadmap; it’s the execution that defines the journey. Our hands-on approach ensures that we’re not just instructing from the sidelines but actively immersing ourselves in the staff training process with you. By conducting onsite service training sessions, we ensure your team truly grasps the art of impeccable service. 

Good service is functional; great service is an emotion. Through our sessions, your team will not only understand the mechanics of service but also the ethos behind it—the why and not just the how. This understanding will inspire confidence and foster peace of mind among staff, managers, and, most importantly, your guests. When your team truly believes in the power of exceptional service, every guest interaction transforms from a transaction to an experience.

Digital Tools & Templates

Service Training Tools

Digital Tool

Training Tool

This tool utilizes tried-and-true templates encompassing vital components such as Sequence of Service, service details by position, and product knowledge documentation for food and beverage. These templates serve as foundational blueprints, ensuring a comprehensive and systematic approach to staff training. However, we deeply understand the unique dynamics of each restaurant, and thus, customization remains at the forefront of our strategy to ensure optimal alignment with your establishment’s ethos and needs.

Proven Results

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Our experienced team will look at your unique situation and provide targeted advice

Case Study

Warwick Hills Golf & Country Club

Elevating Service Excellence at Warwick Hills Golf Club

At Warwick Hills Golf Club, we introduced a tailored service training program, focusing on foundational service principles merged with unique customization. This approach not only elevated their existing service standards but led to consistent member satisfaction and heightened staff morale. Delve into the detailed process and see the tangible outcomes in our full case study.

Comprehensive Solutions for Success

Other Services

Kezner Consulting offers a comprehensive range of services designed to address the diverse needs of our clients. Our goal is to provide you with the tools and knowledge you need to succeed in a competitive industry. Here are some of the services we offer:

Menu Development

Our ambition is to curate a menu that mirrors your restaurant’s unique spirit, seamlessly blending culinary elegance with savvy business acumen. We strive to present offerings that not only resonate with your patrons but also elevate your brand’s stature.

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Restaurant Evaluation

Our comprehensive evaluation services provide you with a detailed analysis of your restaurant’s performance. We assess everything from customer service and menu offerings to financial health and staff management.

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Feasibility Studies

We assist in the financial planning of your restaurant, helping you create accurate proformas and restaurant feasibility studies. These essential documents will guide your investment decisions and financial forecasting.

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Real Estate and Developer Support

In the dynamic world of real estate development, the integration of food and beverage (F&B) services is a critical component for success.

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Bar Consulting

Elevate your bar with Kezner Consulting’s bar consulting services. From operational analysis to customized strategy development and implementation, we offer comprehensive support to create unforgettable experiences that drive revenue.

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Hospitality Consulting

Hospitality isn’t just part of the service industry; it’s the soul of every memorable encounter and the driving force behind customer loyalty. It’s what sets a business apart in an industry saturated with choices.

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Food & Beverage Consulting

Staying ahead is pivotal in an industry where food and beverage standards are continually evolving. Our food and beverage consultants are at the forefront of the culinary world, bringing innovative solutions tailored to the unique needs of each establishment.

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Cost of Goods Improvement

Controlling the cost of goods is crucial for profitability. We utilize our propriety tools and proven problem-solving methods to help you find and permanently fix any of your elevated Cost of Goods categories.

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Labor Cost Consulting

Labor costs can significantly impact your bottom line. We provide insights and strategies to manage labor costs effectively while maintaining service quality.

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Operations Consulting

Efficient and well-documented operating procedures are the backbone of a successful restaurant. We help you establish and optimize your processes to enhance productivity and consistency.

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Restaurant Opening Consulting

Planning to open a new restaurant? We offer expert guidance from concept development to launch, ensuring a smooth and successful opening.

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Turnaround Consulting

Our seasoned restaurant turnaround consultants act as mentors, providing ongoing support and guidance. We work closely with you to identify areas for improvement and implement effective strategies.

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Menu Engineering

In the field of menu engineering, we specialize in strategically redesigning menus for increased profitability and customer satisfaction.

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Service Training

Our team of experts has extensive experience in the restaurant industry. We offer specialized service training programs that cover various aspects of restaurant management, from front-of-house operations to kitchen management.

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Free 1-Hour Consultation

Contact us today to schedule a consultation and take the first step toward a brighter future for your business. Your success is our business!

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